Privacy Policy

1. Introduction

At Techedge, we are committed to protecting your personal data in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

By using our website or services, you consent to the collection and processing of your data as outlined below.

2. Personal Data We Collect

We collect only the data required for service delivery and compliance:

• Identity & Contact Data: Name, phone number, email address, location
• Project & Technical Data: Site details, rooftop specifications, electrical infrastructure
• Utility Data (DISCOM): Electricity bills, RR/Account number, tariff category, sanctioned load, and consumption history
• Financial Data: Billing details and payment information (processed via secure third-party providers)
• Communication Data: Emails, calls, WhatsApp messages, and enquiry forms
• Technical Data: IP address, browser type, device details, and website usage

3. Purpose of Processing

Your data is used for:

• Solar system design, feasibility, and proposal preparation
• Site survey and engineering assessment
• Processing DISCOM approvals and net metering applications
• Project execution and after-sales service
• Payment processing and documentation
• Customer communication and updates
• Legal and regulatory compliance

4. Consent and Lawful Processing

By sharing your details, including electricity (DISCOM) bill information, you provide consent for its use strictly for solar project evaluation, approvals, and service delivery.

You may withdraw consent at any time, subject to contractual and legal obligations.

5. Data Sharing and Disclosure

We do not sell your data. Information may be shared only with:

• Authorized EPC teams and vendors – for project execution
• DISCOM / Government authorities – for approvals and compliance
• Payment service providers – for secure transactions
• Legal authorities – where required by law

All parties are bound by confidentiality obligations.

6. Data Security

We implement appropriate safeguards to protect your data from unauthorized access, misuse, or disclosure. While we follow industry best practices, absolute security cannot be guaranteed.

7. Data Retention

Data, including DISCOM and project-related information, is retained only for:

• Project lifecycle and service requirements
• Regulatory and legal compliance

After this, data is securely deleted or anonymized.

8. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion (subject to legal requirements)
• Withdraw consent
• Raise grievances

9. Cookies Policy

We use cookies to enhance user experience and analyze website usage. You may disable cookies through your browser settings.

10. Children's Privacy

Our services are intended for individuals above 18 years of age. We do not knowingly collect data from minors.

11. Grievance Officer

For any data-related concerns:

12. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be reflected with the revised date.

13. Contact Information